Refund Policy

For consistent order handling, with the store's obligation made direct, the return window lasts 30 days after delivery and covers both no-reason returns and exchanges. The reader can therefore identify both the governing condition and the expected result.

For an informed purchase, with the customer-facing result stated first, contact mrc429720@gmail.com before sending merchandise back. When the request is approved, nuby covers return transportation through a prepaid label or an equivalent free method, whether the approved reason is preference, exchange, damage, defect, wrong-item delivery, or a missing item. This structure keeps the practical service consequence in clear view.

Under this customer standard, with each party's responsibility identified, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are not eligible for a no-reason return. That restriction never removes remedies available for damage, defects, an incorrect shipment, missing goods, or other non-waivable consumer rights. This formulation keeps the customer action and merchant responsibility aligned.

As a practical matter, with the available remedy stated clearly, use the provided instructions to send eligible goods safely, retaining original components and packaging where reasonably practicable. An approved credit is released to the original form of payment after inspection and generally reaches the account within 5-10 business days. This wording keeps the relevant choice and the store response visibly linked.

As a practical matter, with the governing store practice identified, an order can be cancelled only while it remains unshipped; after dispatch, the customer must proceed under this Refund Policy. The customer can read the condition and its service outcome as a single standard.

Authorized return address: 4220 12th Street Ct E, Ellenton, Florida, 34222, United States

Refund and exchange support: mrc429720@gmail.com or 512-897-8206, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: mrc429720@gmail.com
Phone: 512-897-8206
Physical address: 4220 12th Street Ct E, Ellenton, Florida, 34222, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)

No Restocking Fee and Prepaid Return Label

In plain terms, with the decision path easy to follow, nuby does not charge a restocking fee for an approved return or exchange. After approval, we provide a prepaid return label and pay return shipping for a change-of-mind request or for damaged, defective, incorrect, or incomplete merchandise. A cancellation may be requested before shipment. After we receive and inspect a return, an approved refund is issued to the original payment method and normally posts 5–10 business days after issuance. The customer can read the condition and its service outcome as a single standard.